Purchase & Aftercare Information

Last updated: 25 October 2026

Confirm the details of your request

Contact Passion Jewellers with the exact catalogue reference or a clear description of the bespoke or service request. Before proceeding, ask for the written specification and quotation, including the agreed work, materials, measurements, price and payment arrangements.

A website enquiry begins a conversation. Confirm availability, an appointment or a proposed schedule directly with the boutique before relying on it.

Collection and delivery

Ask the team which collection or delivery arrangements are available for your particular request. Confirm the destination, timing, any delivery charge and the documents or person required for handover. Keep those details with the written quotation.

Changes, cancellations and returns

Before accepting a quotation or authorising work, ask which cancellation, adjustment, exchange or return terms apply to that exact piece or commission. Explain any date or requirement important to you. If your requirements change, contact the boutique with the reference and ask for written confirmation of the revised arrangement.

Any applicable mandatory consumer rights remain unaffected. These enquiry notes do not set a general refund period or replace the terms confirmed for your purchase or service.

Repairs, fit and aftercare

For a repair, resizing, engraving, cleaning or care enquiry, describe the jewellery and the issue to be assessed. Mention known previous work and bring relevant paperwork where available. Ask the team to confirm the proposed work, charges, timing and any applicable warranty or aftercare arrangements before authorising it.

If there is a problem

Contact the boutique as soon as you notice a concern about a piece or completed work. Provide the product or job reference, a description and relevant photographs where helpful. Ask the team how the item should be assessed or returned for review before sending it.

Speak to the boutique

Passion Jewellers
Gold & Diamond Park, Building 1, Boutique 36
Sheikh Zayed Road, 4th Interchange, Dubai, UAE
info@passionjewellers.com
+971 50 475 0488

The confirmed regular opening hours are 10:00-21:00 daily. contact Passion Jewellers or request a jewellery quotation.